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I stopped receiving email notifications

Andrew D. McGuire
Andrew D. McGuire
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January 28, 2021

I stopped receiving email notifications a few weeks ago, without making any changes to my user settings. I imagine I am on the suppression list mentioned in these posts:

- https://community.atlassian.com/t5/Bitbucket-questions/I-stopped-receiving-email-notifications/qaq-p/1478249

- https://community.atlassian.com/t5/Bitbucket-questions/I-stopped-receiving-bitbucket-email-notifications/qaq-p/1088558

- https://community.atlassian.com/t5/Bitbucket-questions/Not-receiving-emails-of-pull-requests/qaq-p/1350499

Could someone please investigate? 

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1 vote
Theodora Boudale
Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 29, 2021

Hi Andrew,

I checked in our system and saw a hard bounce event for the email of your community account with the message:

550 5.1.1 Recipient not found.

It's possible that there was an issue with your mail server, Bitbucket tried to send an email notification during that time, and received a hard bounce response. The hard bounce informs us that the email does not exist and in this case it is placed in a suppression list, as we no longer try to resend to non-existing emails.

I went ahead and removed your email from the suppression list.

Could you please monitor this and let us know if you are receiving email notifications now?

Kind regards,
Theodora

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0 votes
Brant Schroeder
Brant Schroeder
Community Champion
January 28, 2021

@Andrew D. McGuire 

I have escalated this to the Atlassian team who will be able to assist you further.  

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