Can't receive invitation email

[william]

Same issue as :
https://community.atlassian.com/t5/Bitbucket-questions/I-can-t-receive-invitation-email/qaq-p/1091582

My team manager sent 4-5 invitations to me for company repo, but I got none of them. & all of our company member with same domain should be able to access, but I can't see that. Wondering if the email queue was stuck as described in the above issue. 

Thanks

[Caroline R · Accepted solution]

Hi, @william, welcome to the community! 

I performed an analysis on our logs and confirmed that your email had a block on the server that prevented emails from being sent to you. This can occur when the system tries to send an email to the user and the account does not exist, is not activated yet, or rejects the email for some internal reason.

In this case, I have removed the block from your email. Could you please ask your manager to remove the invitation and send you a new one? They can do this by following the next steps:

In case they have invited you to a specific repository:

• Access the workspace >  Go to the repo they have invited you to;

• Access the Repository Settings > User and group access; 

• Click on the "invitation pending"; 

• Select the “Cancel invitation" option to remove the invitation; 

• Add your email again to send a new invitation. 

In case they have invited you to a group on this workspace:

• Access the workspace > Settings;

• Access User groups > Open the group they have invited you to; 

• Click on the "invitation pending"; 

• Select the “Cancel invitation" option to remove the invitation; 

• Add your email again to send a new invitation. 

Please let me know how it goes and feel free to share any additional questions or concerns regarding this case. 

Kind regards,
Caroline 

[william]

Thanks Caroline, it works now.