Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Can't login into bitbucket account

Guna
March 2, 2023

Im from here.

Solved: Stuck in "We couldn't log you in" (atlassian.com)

I think I also have the same issue.

Please reactivate ASAP.

image.png

1 answer

1 accepted

0 votes
Answer accepted
Moses Thomas
Community Champion
March 2, 2023

@Guna  I  suggest to clear cache and try to log in,  if it does not work, the you need to  contact you bitbucket admin. If you are the admin then i suggest you contact Atlassian support https://support.atlassian.com/contact/#/

 

Kind regards,

Moses

Guna
March 2, 2023

Hi. Thanks for your time on this issue.
I tried different browsers and Im sure its not due to client.

If you check the link above, the Atlassian team replied with this:

image.png

 

And I also checked the support. It recommended me to check with Atlassian community.

Please do say if I need to file for a bug or something else.

So, I guess someone from Atlassian team has to check respond on it because similar solutions has been provided to others?

image.png

If its any other case, is there any email or any way I could contact the support?

Thanks.

Moses Thomas
Community Champion
March 2, 2023

@Guna  Theodora has replied that you account has been reactivate so try to login in again as see should work.

Guna
March 2, 2023

Hi @Moses Thomas 

I tried logging in but still same issue persists...

image.png

And, I tried to view my account using the link: https://bitbucket.org/<username>
It says 404 resource not found

image.png

 

So, Im pretty sure its not yet reactivated.

Guna
March 4, 2023

Hi @Moses Thomas , Is there anything I can do to get my account back?

All my data is stuck and I can't access anything of it.

Moses Thomas
Community Champion
March 4, 2023

@Guna  Contact Atlassian support here https://support.atlassian.com/contact/#/

Guna
March 5, 2023

@Moses Thomas 

Yeah I have created 2 support tickets and till now no reply for those :(

Guna
March 6, 2023

Got a response from one of the questions tagging this post.

Hoping this would be solved soon.

Thanks!

Guna
March 7, 2023

@Moses ThomasMy account is now unblocked.

Thanks for you support!

Like Moses Thomas likes this

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
TAGS
AUG Leaders

Atlassian Community Events