Calling on all workspace Admins - Connect your Bitbucket workspace to an Atlassian organization

[Yana]

@Mat 

Hi Mat, 

Once you create a new Atlassian Org, you will just need to link Bitbucket workspace to that org, we will take care of the rest for you during migration!  No need to type any user emails manually. 

If you are interested in our EAP program to migrate your users to Atlassian Administration, please fill out this form and we will get in touch with you to answer any questions and schedule the migration for you. 

[Shelby C]

Has anyone completed this yet? This and support states that no users or features are affected, but some of the comments have me wondering if the access changes for the accounts in bitbucket. Wondering what I am to expect- would love some screenshots if possible Atlassian team... thank you!

[Mat]

@Yana The functionality to send verification emails to Organizational admins doesn't appear to work. There are two of us, neither of us have received the emails. We've resent, and yes, looked in spam, checked our email addresses are correct etc...

[Ginger]

How can you verify the link has been established? I followed the steps outline above but when I access apps I am still seeing the option to link bitbucket as if it isn't linked. 

[Yana]

@Shelby C 

Linking your workspace to an Atlassian Org will have no impact on any of the existing functionality. 

If your organization has Atlassian Guard subscription, you will benefit from having Audit logs for Bitbucket app captured in Atlassian administration post linking. 

Your team will only experience changes once we migrate your Bitbucket users and groups to Atlassian Administration at a later time and our team will be sending additional communication to all Admins prior to that happening. 

[Yana]

@Mat 

To help troubleshoot the email notification issue, please reach out to our support team for help, by raising a ticket here 
https://support.atlassian.com/contact/#/?inquiry_category=technical_issues&product_key=cloud-administration&is_cloud=true&support_type=customer 

please make sure you specify that you are not receiving a confirmation email when creating an Atlassian Org. 

Thank you

[Yana]

@Ginger 

In your Atlassian Administration, when you navigate to Apps and if you see your workspace on the list , it means the link was successfully established. 

The option to Link Bitbucket workspace will always remain available, because you can link multiple workspaces to a single Org. 

If you need additional help, please reach out to our Support team. 

Thank you.

[Mat]

@Yana Yet more wasting my time - That support method is totally useless. Leads me through an AI prompt (that knows nothing), promises to connect me with a human, before suggesting I post on the community forum (which is here).

No actual way to send/open an actual ticket.

Can you guys ever use actual *people* to do your support? I hear they're quite good at solving problems.

For the moment, I'm going to stop trying to jump through your ridiculous hoops - I'm too busy for this.

If we suffer some kind of service degredation (despite paying monthly fees) because we haven't done all the of the kafka-esq things you want us to do, I'll consider moving our entire account to Github or somewhere.

[Yana]

@Mat 

I see that you were able to accomplish the Org creation and linked your workspace, thank you for doing that, we really appreciate it. 

I have shared your feedback with out team responsible for intake in support portal, thank you for your candid feedback!  

[Tomasz Poradowski]

Do I really need to be spammed by "Link this workspace to an Atlassian organization" popup on every click in Bitbucket now? What's the point of placing the dismiss button ("x") there when it doesn't work?

[Yana]

@Tomasz Poradowski 

Apologies for the behavior, the popup is dismissible, however it will come back within the next 24 hours unless you link your workspace. Once the workspace is linked, you just need to refresh your browser with Bitbucket session and the popup will be cleared. 

We appreciate your partnership in linking your workspace to an Atlassian org. 

[Alex Brousseau]

@Yana this is not true, the popup comes back every time you change a page or click between tabs or click on any link. Every time you change a page or reload the popup comes back. I don't want to link this now, I have actual work to do. This is becoming beyond annoying.

[Yana]

@Alex Brousseau 

Thank you for reporting, our team is looking into correcting this behavior, apologies for the inconvenience. 

Is there a specific reason that is preventing you from linking your workspace at this time ? If you need help, our team is happy to help and walk you through the process, it will take less than 3 minutes and will not impact any of the existing functionality. 

Additionally, if you would like to join our EAP for migrating your Bitbucket user management to Atlassian Administration, we are happy to work with you, if you are interested, please fill out this EAP consent form 

[Eric Gruss]

Our bitbucket admin is different from our JIRA admin. If we do not migrate does the bitbucket administration remain the same? 

I also do not want my JIRA admins to be able to add users to my bitbucket accounts.

This messaging is confusing. How do I leave it as is today.

[Yana]

Hi @Eric Gruss 

Thank you for your question ! 

By linking your Bitbucket workspace to Atlassian Org, you are not changing product access or permissions. This is not a migration, this is a first step that is required for migration 

Also, once your Bitbucket user management transitions to Atlassian Administration, you will be able to manager apps or product access from there and assign only applicable level of access. 

You can learn more about managing product access here

If you have additional questions that would be applicable to your current workflows, please reach out to our support team for help. 

[Weston Sewell]

@Alex Brousseau 

Is the issue with the flag showing up more than once a day persisting for you? Can you share what browser you're using and if you have any privacy tools/practices your using? We store a timestamp of when you last closed the flag in the browser's local state and don't show it again until 24 hours after that, so if it's re-showing more frequently than that something is malfunctioning.

And just to note, if you have multiple tabs open to Bitbucket that already have flags shown they will not be automatically closed if you close one in another tab. But opening a _new_ tab once you've dismissed the flag in the last 24 hours should not result in it showing up again.

[Alex Brousseau]

@Weston Sewell Yes this still happens. I stay in the same tab. I click the x button on the modal. After that, every time I change a page or click on anything in the bitbucket site, the little modal pops again.

I'm using the latest chrome version and nothing specific with privacy.

[zachary_laraman]

I'm here to second this comment: https://community.atlassian.com/forums/Bitbucket-articles/Calling-on-all-workspace-Admins-Connect-your-Bitbucket-workspace/bc-p/3088441#M2518

That pop-up is unprofessional and needlessly aggressive. The Bitbucket Web UI is almost unusable now. This isn't simply a case of, do what we say or you'll continue paying for Bitbucket and be unable to use it. It's actually more a case of, if Bitbucket is unusable, there are plenty of alternatives not offered by Atlassian. 

Shameful practice.

[zachary_laraman]

FYI: This isn't a user issue, it's an Atlassian developer issue.

Here's likely the cause: 

Address: https://api.atlassian.com/flags/api/v1/frontend/featureFlagValues

Response: Invalid apiKey=[XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX] (Note: that's not actually the apiKey being sent.

Users shouldn't need to manipulate requests to correct the apiKey.