workitem trigger from a shared mail box

[Ashwani Kumar Mishra]

I want to create a rule to trigger work items from a shared mail box with a specific subject

[Trudy Claspill]

Hello @Ashwani Kumar Mishra 

Can you provide more information about your use case?

In which Atlassian product are you trying to build this automation?

What do you want to do in this automation?

[Ashwani Kumar Mishra]

Can you provide more information about your use case? 

We want create jia work items from a shared mailbox whenever we receive an email with a specific subject

In which Atlassian product are you trying to build this automation?

Jira

What do you want to do in this automation?

Want to create a rule jira which triggers a jira ticket whenever we receive an email with a specific subject

[Trudy Claspill]

Hello @Ashwani Kumar Mishra 

Thank you for that additional information.

Jira Automation Rules don't support getting emails from an inbox and creating work items, unless your email provider has a REST API that can be called to access the email inbox. In Jira Automation there is a Send Web Request action that you can use to call a REST API, if that is available for your email inbox.

Jira does support creating items from emails. If you want to create those items in a Software Space you would use the native Email Handler capabilities to connect to the inbox. Refer to:

Create work items and comments from email 

If you want to create those items in a Service Space there is a separate email handling feature which offers some capabilities to connect to external email inboxes. Refer to

Add an external email address for receiving email requests