Move workitem if no update in 3 days

Hi, I am working with a Kanban space and want to setup automation to move workitems if they have not been moved to a different column after 3 days.

I made the below automation to test out doing this, and just add a comment for now.

The flow does look to run without error but it never adds a comment.

I have created custom columns in my board, ideally I'd like the rule to move the workitem to one of those columns based off the column it was previously sitting in.

Screenshot 2026-08-06 173814.png

2 answers

1 vote

Hello @Ben Greene

To move the items from one column to another in a board you need to change the status of the item. In an Automation Flow that means using the Transition Work Item action.

Let us say your statuses are A, B, C, and D.

Let us say you want the work item to transition thus:

If current status is A, then transition to B.
Else-if current status is B, then transition to C.
Else-if current status is C, then transition to D

For that you need to use the IF-Else Condition block

https://support.atlassian.com/cloud-automation/docs/jira-automation-conditions/#If-else-block

Review the documentation on those items and then let us know if you have more questions.

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Comment

0 votes

Hello @Ben Greene ,

Can you show the rest of the workflow so we can see what might be missing?

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Comment

Here is the rest

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@Alan Bruce Screenshot 2026-08-06 192235.png

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Comment

I would have that automation send you an email for testing purposes. You can if it is doing anything. Also do you see any warning in the audit log?

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Comment

@Ben Greene - Here is what I would do for now

Uncheck the 'Prevent duplicates' checkbox.
Click the 'Validate query' option under your JQL
- Does it return anything? If there is nothing then nothing else happens with this rule
- If it does return ticket numbers, Save the automation and then run the rule manually by going to the 3 ellipses next to the 'Return to rule' in the top right corner

sidenote - are you testing this in a sandbox or production environment? If you are doing this in Production, I would remove the 'Add a comment' action and replace with 'Log Action'. This way you are not updating live tickets while 'testing' the automation.

Follow @Trudy P Claspill 's response for the rest of the automation.

Good Luck!

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Move workitem if no update in 3 days

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