I'm looking to setup a customized automation rule in Jira service desk, below is the criteria:
Triggered: when an issue is created
If: Work-effort type = "yes'
Then: Update Priority to 'High'
I have created this rule and applied it but when a request comes in and meets the above criteria, the priority doesn't change to 'high'. When I check the rule's log, it does show the specific issues meeting the criteria. Additionally I am the project owner so permissions shouldn't be an issue. Any thoughts on why this may not be working properly?
Hi @Derek Guzenski -- Welcome to the Atlassian Community!
Would you please post images of your automation rule and an audit log entry showing a case where you expected the value to change? That will provide more context for the commuunity to offer ideas. Thanks!
Best regards,
Bill
Online forums and learning are now in one easy-to-use experience.
By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.