Is it possible to pull up customer information from a customers email address?

[David B]

I am currently trying to change the reporter of issues coming in from the web channel on our project. The issues come in from a generic email and I can parse out the email address from the description and when I try to add the customer to the service desk I get an error saying they already exist.

I don't know if there is a better way to go about doing this or why I am getting the error message. Any insight would be appreciated.

[David B · Accepted solution]

I am not sure if there is a more elegant solution to my goal but after some messing around with the automation, I ended up putting a .trim() on the end of the add new customer input and it no longer was giving me an error about the email already existing and everything else worked. I guess I consider this closed?