IdP Sync: New users sync'd from IdP, creates ticket in JSM

[David Tovar]

I am streamlining our onboarding efforts, and the idea is that when a new account is created in GWS Directory, upon synchronizing with Atlassian, a ticket is generated with relevant user data.

• Trigger: User created trigger in Jira Automation.

• Condition: Filter by email domain or group (e.g., if the user is in the gws-synced-users group) to ensure you aren't firing tickets for service accounts.

• Action: Create issue.

  • Project: Internal Onboarding/IT project.

  • Summary: Onboarding: {{user.displayName}}

  • Description: Use Smart Values to pull data directly from the sync, such as:

    • Name: {{user.displayName}}

    • Email: {{user.emailAddress}}

    • Department: (If mapped via SCIM) {{user.properties.department}}

[Marc -Devoteam- · Accepted solution]

Hi @David Tovar 

What is your exact question?

Is this automation not working?

[David Tovar]

Hey thanks for the response. The Automation flow I posted was just my own thoughts, and I realize I forgot to input my question.

Question: Is this automation workflow achievable? I am using free tier JSM. I can't find the appropriate trigger in the automation workflow rule. Ideally, when a new user is detected from a recent sync with GWS, a ticket is created.

[Marc -Devoteam-]

Hi @David Tovar 

There is no new user created trigger for automation.

But there is a workaround, see https://support.atlassian.com/jira/kb/how-to-trigger-the-user-created-automation-rule-using-system-webhooks/ 

[David Tovar]

Thank you very much for this! I believe this will also work for me.

[Trudy Claspill]

Hello @David Tovar 

Welcome to the Atlassian community.

What is your question related to this? Is the rule not working the way you expect?

What happens when it executes?