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How to send last comment with the Automate and lookup issues?

How to send last comment with the Automate and lookup issues?

Hello all!

I'm writing report using Automate and lookup Issues. And I need to send the last comment.
If I use any smart values with comment, I don't get comments in the email.

Please, help me, how can I send last comments for lookup issues in one email?
Maybe there is another way to configure Automate for this or another request?

{{#lookupIssues}}

<a href="{{url}}">{{key}}</a> {{now.mediumDateTime}}
{{summary}}

<b>Description:</b>
{{description}}

<b>last Comment:</b>
{{lastComment}}, {{Comment}}, {{comment.body}}, {{issue.lastComment}}, 
{{issue.fields.lastComment}} -- any smart values with comment that I used don't work

{{/}}

1 answer

1 accepted

3 votes

Answer accepted

Hi @Mikhail Singaevsky -- Welcome to the Atlassian Community!

For Jira Cloud automation, lookup issues only supports a limited number of fields, and comments are not included. There is a suggestion to add more fields, and it is in the "future consideration" status: JRACLOUD-75018

One complicated work-around for this would be to use a web request action to call the REST API with a JQL search, and then parse the response with text and list functions to build your email.

Best regards,
Bill

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Hello and thank you!

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Please tell me how to continue using Automate tools to work with the received JSON?

Please show me an example?

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Hi @Михаил Сингаевский -- Welcome to the Atlassian Community!

You may access the response using the smart value:
https://support.atlassian.com/jira-software-cloud/docs/smart-values-general/#Smartvaluesgeneral---webhookResponse--

You will need to understand the structure of your specific request/response in order to parse it.

To parse it, you may dereference the fields with dot-notation and/or extract pieces using:

text functions https://support.atlassian.com/jira-software-cloud/docs/smart-values-text-fields/
list functions https://support.atlassian.com/jira-software-cloud/docs/smart-values-lists/

Best regards,
Bill

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