How to make an avtomatization Status become "Waiting for approve" -> email-push

[Katerina]

Hello! I have one question: how can i make an avtomatization: if Status become "Waiting for approve" -> Author get a push-email about it?

[Piyush Annadate _ACE Pune_]

Hi @Katerina ,
Welcome to the Community !
If a ticket is Waiting for Approve, the approver (if added to ticket) - they will be notified.
Above is when we are talking about JSM.

If that's for Jira wherein you've customized workflow, you can send an mail via automation to the approver field users. note: mail can't have any action button, users need to view ticket and perform approval.

[Katerina]

can you explain me please how can i mke this automation? because i asked GPT, it said that in the automation i have "Issue transitioned", but i don`t have it and i have Premium Jira. Can you help me please and explain how can i do this?

[Piyush Annadate _ACE Pune_]

Hi @Katerina ,
Trigger isn't related to subscription. Here's the automation snapshot in your case