How to capture the user name when someone is @ in comments?

[chris sieverts]

For compliance reasons, we are capturing comments made on a Jira work items using the following:

date created: {{comment.created}}
ID: {{comment.id}}
Comment author display name: {{comment.author.displayName}}
Comment author email: {{comment.author.emailAddress}}
Comment: {{comment.body}}
Comment visibility type: {{comment.visibility.type}}
Comment visibility value: {{comment.visibility.value}}

however, when someone is "@" we are only getting the accountid which is something like "455263865943657686ghjd6". I do not see a smart value for capturing the username for the person who is mentioned by the "@". 

Has anyone any idea how to do this?

Thank you!

[Bill Sheboy]

Hi @chris sieverts 

When you only have the accountId value for the user, you have a few approaches to find their displayName in the rule:

1. The rule could call the Get User REST API endpoint using the Send Web Request action
2. Using a user-picker, custom field, the rule could set the field value, Re-fetch Work Item Data, and then get the user's other attributes, such as the displayName
3. For a site with only a few users (e.g., a free license level) use a Lookup Table.  I would not recommend using this approach due to the potential maintenance problem of keeping the table up to date.

Kind regards,
Bill

[chris sieverts]

Thank you @Bill Sheboy , I'll take a look at these ideas

[Bill Sheboy]

Hi @chris sieverts 

Just following up to check if this answered your question.  If so, please consider marking this one as "answered".  That will help others with a similar need find solutions faster.  If not, please let the community know what help you need.

Thanks!

[chris sieverts]

Hi Bill, I appreciate all that however I've not responded because we've tabled this for now. should we pick this up in the future I'll be able to have a meaningful response. thanks