How to attach form to a duplicated ticket

[ciriloh]

We have a Jira form for New employees that once submitted creates an issue with the form attached in PDF format.   We also have automation that duplicates that issue to different queues as child issues.  We would like that same New employee form to be attached to the child issues as well. I tried in automation but I'm not certain it will attach the new hire form from the parent.

[Trudy Claspill]

Hello @ciriloh 

Welcome to the Atlassian community.

Can you confirm that what you want to copy is an attachment (a PDF created when the form is submitted) versus the Form itself?

Can you provide us with a screen image of the entire rule you have constructed so far?

Assuming the first answer is "yes, an attached pdf" then I believe you would need to update your Clone (or Create) action to include the Attachment field, and set it to copy the attachments from the trigger item.

You may need to have some sort of delay between the trigger (original issue created) and the steps where you duplicate the issue, so that there is time for the Form to be saved as a PDF attachment on the original issue. The Delay action, though, is available only in Premium and Enterprise subscriptions.

https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Delay

[Aaron Pavez _ServiceRocket_]

Hi  

Sadly, cloning the form is not supported at the moment:

https://jira.atlassian.com/browse/JSDCLOUD-10939

Either use a third-party app or the API way:

https://developer.atlassian.com/cloud/forms/rest/api-group-forms-on-issue/#api-issue-sourceissueidorkey-form-copy-targetissueidorkey-post

The Copy forms will work. Add a web request automation to call the API after the clone action.

Regards