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How to add the ticket link in an email notification that I have create ?

How to add the ticket link in an email notification that I have create ?

All - I have automation that sends email notifications to owners of the team every time a ticket is assigned to their team. I can easily add relative values like description, ticket#, priority, status etc etc. But I want to give them an option of having the Jira link so they have an option to going to the ticket directly from the notification. Cant find any value that can do this ? Is IT EVEN POSSIBLE?

-TIA!

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3 votes

@Miriyalu Archana you can use the {{issue.url}} in email body.

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Hi @Miriyalu Archana -- Welcome to the Atlassian Community!

Just following up to check if the suggestions form Manoj answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule.

Thanks, and kind regards,
Bill

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Like • Steffen Opel _Utoolity_ likes this

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Hi @Miriyalu Archana

As Manoj said, you can use {{issue.url}} like in the example below:
Screenshot 2025-11-13 at 20.40.00.png

However, if you are looking for better alternatives to manage and customize notifications, I'd like to suggest our app Notification Assistant for Jira. It allows users to easily customize email templates and schemas.

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How to add the ticket link in an email notification that I have create ?

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