How can i automate creation of jira ticket from servicedesk plus

[mark vidal]

How can I automate a scenario were a ServiceDesk Plus ticket is created either request or incident that is assigned to a group is then created as an issue in Jira?

[Marc - Devoteam]

Hi @mark vidal 

Welcome to the community.

Check these documentation articles:

• https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-manageengine/ 
• https://help.servicedeskplus.com/jira-integration 

@Jack O_Brien Servicedesk Plus isn't ServiceNow

[mark vidal]

For the documents provided are these for Servicedesk Plus Cloud and Jira Cloud?

[Marc - Devoteam]

HI @mark vidal 

I think so.

But this one might apply for Service Desk Plus, https://help.sdpondemand.com/jira_integration 

But I just googled all of this.

[Jack O_Brien]

Hi Mark,

Please see https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-servicenow/

Please let me know if you need any further help.

Thanks,