How can I auto assign a ticket to someone on a issue status transition for a specific issue type?

[Steve Hooczko]

How can I auto assign a ticket to someone on a issue status transition for a specific issue type?

For a custom issue type, with custom state transitions, I want to be able to auto assign an issue (ticket) to a specific person when it transitions from one status to the next.

What is the best method to do that? Automation Rules? Post processing?

[Holger Rösch · Accepted solution]

Hi Steve,

best to use an automation rule (easy).

Trigger would be the status transition from "status" to "status" (or just to "status" works too)

Then you check the Issue type in a condition (issue fields condition)

and as a last step you take action with assigning the issue to a user

Hope that helps,

Holger

[Deepak Jain · Accepted solution]

Hi @Steve Hooczko ,

If you want to use Automation, then answer provided by @Holger Rösch is best. Automation is best method here.

But if you want to do it differently, you can configure it using workflows. Some key points to configure with workflow:

• Configure different Jira workflows for different issuetypes
• Use workflow post-function to assign issue to specific person

Thank you !!