Get field value from non-active issue

[Ryan Schamp]

I'm writing a global automation that sends email when an issue is deployed. 

Issue Trigger: Deployment Successful

Action: Send email

What I'm struggling with is the email distribution. We reserve the first issue in each project for the project charter. So XXX-1 is always the charter. The charter has custom fields for Business Analyst, Project Manager, etc. I want to send emails to the BA, PM and QA folks when the deployment is successful but smart values only act on the active issue, which would be like XXX-52. 

So I want to pull the user from a custom field in another issue, in the same project as the active issue. Is that possible?

[Bill Sheboy · Accepted solution]

Hi @Ryan Schamp 

Probably "yes", and...

As you are using a global scope, automation rule it can branch to any issue.  You just need to identify that charter issue you mention and the data could then be used in your communications.

I am not using the Deployment Successful trigger at this time, and so cannot test this.  I recommend testing to learn which of the returned information could help: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-development/

And I seem to recall this one triggers for each issue, and so that may be your answer if the charter issue is part of the set: add a condition to detect the charter before emailing.

Kind regards,
Bill

[Bill Sheboy]

Hi @Ryan Schamp 

Just following up to check if this answered your question.  If so, please consider marking this one as "answered".  That will help others with a similar need find solutions faster.  If not, please let the community know what help you need with the rule changes.

Thanks!