Change Status by API comment

[Hais_ Pedro]

Good afternoon, how are you? I’m creating an automation so that whenever a specific comment appears (via API), the ticket changes to a specific status. However, the automation doesn’t seem to recognize the words in the comment.

[Bill Sheboy · Accepted solution]

Hi @Hais_ Pedro -- Welcome to the Atlassian Community!

Your rule is using the Smart Values Condition, and so at least the first value should be a smart value.  Please change your condition to check the comment body:

• smart values condition:
  • first value: {{comment.body}}
  • condition: contains
  • second value: finalizado no Hubspot

Please note that condition must exactly match the letter casing.  If that could change with the API, consider forcing the values to lower or upper case, such as with this:

• smart values condition:
  • first value: {{comment.body.toLowerCase()}}
  • condition: contains
  • second value: finalizado no hubspot

Kind regards,
Bill

[Hais_ Pedro]

Thanks again Bill