Automation rule for tickets with Due date in past

[Rohit Agarwal]

Need to create an automation rule to trigger an email to Assignee for tickets with Due Date older than 7 days from current date. I can do that form manually triggered rule but hoping to get some help for system to send email in order to avoid any manual intervention.

[David Leal]

I guess you can create a Schedule rule as follows:

The JQL should be more precise:

duedate != EMPTY AND duedate < -7d AND status not in (Done)

Then define the email notification as follows:

You can play with that to adjust it to your specific needs, I guess you get the idea.

I hope it helps,

David