Automation for ROVO Agent

[Phu.Nguyen]

Hello everyone, 

I am writing a prompt for Rovo Agent which connects to two support board, one for Asian and one for Europe. 

I created an automation to send the update of each board via Teams message. 

However, Rovo can only send an update for all tickets of these two boards even I already explicit in the prompt that he needs to only focus on Asian Board. 

Does anyone have experiences on this ? 

Thank you 

[Jorge Cammarota]

Hi

Verify the Prompt
Ensure the prompt is explicit and contains clear keywords, for example:

"Send an update only for tickets on the Asian Board. Ignore all tickets on the Europe Board."

If possible, include the exact ID or name of the board used in the system (e.g., "ASIAN_SUPPORT_BOARD").

Adjust the Automation
Make sure the automation is correctly filtering tickets by the desired board.

If you are using a field like board_id or project_key, ensure the filter is active before triggering the send.

Test the Prompt
Test with different prompts, for example:

"Update only tickets on the Asian board."

"Ignore all tickets that are not on the Asian Board."

"Filter by board: Asian Board before sending any updates."

Validate the Rovo Agent Configuration
Verify that the Rovo Agent accepts filter parameters in the prompt or if it needs additional configuration.

Consult the Rovo documentation for examples of prompts that work for board segmentation.

Example of an Optimized Prompt

Rovo, please send updates via Teams only for tickets that are on the Asian Board (ID: ASIAN_SUPPORT_BOARD). Do not send any updates for tickets on the Europe Board or any other board.

If possible, include the board IDs or technical names, as generic names can cause ambiguity.

I would run this test.