Add a trigger or API to dynamically pre-fill fields when the "Issue Creation Form" opens

[Andreas Gandrup]

Currently, automation only supports triggers after an issue is created (i.e. on "Work item created"). There’s no way to dynamically pre-fill fields (like Description) when the issue creation form opens i.e. when you click the "+ Create" button.

So I would like to request a new trigger or API event that fires when the issue creation form is opened.

This would allow users to:

• Dynamically pre-fill fields such as Description, Summary, or Labels based on project, issue type, or user role.

• Provide contextual templates or guidance text to improve issue quality and consistency.

• Reduce repetitive manual input and ensure standardized issue reporting across teams.

The only workarounds that I know of are browser scripts or marketplace apps (such as ScriptRunner, Issue Templates) which are either unsupported or require additional licensing and maintenance.

Let me know if I am missing something, otherwise I hope the dev team would take this into consideration.

Cheers! 

[Martin Runge]

Hi @Andreas Gandrup

I'm not entirely sure whether automations are the best fit for your needs during creation, since the REST API, Atlassian apps, Rovo, and integrations can create tickets without showing the creation form. 

There are native options already, like setting default field values or templating without an app (like Forms in team-managed projects), and JSM request forms let you ship guidance text and preset answers in the create experience. 

BTW: This space is your peer-to-peer community forum, so a post here won't go directly to the Jira dev team as a tracked request. I recommend you raise it as a suggestion on Atlassian's public issue tracker at jira.atlassian.com. After that, you can share the ticket link back here so others can see, watch, and vote on it. Remember, the more votes and use cases it receives, the better its chances of moving forward!

Cheers, Martin

[Andreas Gandrup]

Heya @Martin Runge!

Thank you for your response. Sounds like I have to look more into the native way of templating. Perhaps I need admin rights and that's the reason I have not stumbled upon it yet?

And good to know. I just followed the feedback-link that appeared when I tried to create the automation flow, and it led me to here.
Looking at the Atlassian's public issue tracker, it seems like I cannot post anything in the "Automation for Cloud" project. Where else should I put a suggestion like this? Or how do I request access?

Have a nice day!