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Enhanced email customization capabilities available in Automation

28 comments

Rahil Hameed
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 21, 2025

Thank you @Olivia Nedved @Rick Westbrock @p_janevski for your feedback!

we'd love to hear more about the specific use cases or scenarios where you find the cc and bcc  functions helpful. In the meantime, please continue using the 'Send email' action in automation.

p_janevski
Contributor
July 21, 2025

Hi Rahil, cc is essential when you want to send automated messages to assignee only and you want him to see you in cc. Basically you both get the same mail.

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David Quiram
Contributor
July 21, 2025

@Rahil Hameed Following up on @p_janevski 's comment, sometimes seeing and knowing who else got the email is extremely helpful in cutting down inbox clutter. 

Person A, B, & C get that automated email, but they are just end users that are unfamiliar with the automation's process. Person A wants to be extra helpful and decides to forward the email to B & C because they know that they also need that email. 

Well, now B & C have two of those emails and just one more thing they have to look at where if A had seen that B & C already got the email, they might not have felt the need to forward it. 

Not to mention threaded conversations in Outlook. As much as we would love our users to have their conversations on the work items, MANY of them will always revert to email conversation threads as it's more familiar to them. 

It might seem like a small things, but over the course of a few short months to a year it adds up. 

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