Love Insight on Prem, Struggle with Insight in Cloud

[tokcum]

Hi,

I'm used to Insight in on Premise hosted Jira instances for years and found the integration of Jira into Insight and vice versa very powerful.

For one of my customers I evaluate a migration to Cloud and are quite disappointed about the features the Jira - Insight integration offers there. But maybe I miss something, so here is my question:

The customer has implemented a Service catalog in Insight. It also documents which user has booked which service. There is also a VIP service. Users who have booked this service get different SLAs and higher priority within Jira Service Desk.

When an issue is raised I use an automation rule to determine if the user is a VIP user and set specific fields in the issue. What I found to be straight forward in Jira on Prem, I do not see how to implement that in Jira Cloud, e.g. there is no iqlFunction available.

Anybody any ideas? Thanks.

Tobias

[Laurens Coppens]

Tobias,

Since Atlassian has purchased mindville and thus Insight, they are working very hard on integrating it in cloud.

I have the same issues and concerns then you, but I'm confident that the feature set will expand in the upcoming months so i would be patient for now.