Unable to invite colleague to the organsation due to deactivated account

[Elena Schnizer]

Hi Community 🙂

I'm having trouble inviting a specific colleague to our organization – Atlassian says her account is deactivated.

She previously used Trello with this account, linked to her company email address, before we verified our domain.

After verifying the domain, I was able to successfully invite other colleagues who had also used Atlassian in the past with their company email addresses – but this one invitation keeps failing.

Since I can't see her account under "Managed Accounts", I’m unable to re-activate it myself.

Any ideas on how I can proceed?

Thanks a lot in advance!
Elena

[Elena Schnizer · Accepted solution]

I've just solved it by claiming this account.