Support Portal Issue: “Unable to Display Request” Error When Opening Tickets

[Joel Cribelli]

Hello,

I’m experiencing issues when trying to create a request on the Atlassian Support page. After completing the form, the ticket is created, but when I try to open it, I receive the message “unable to display request.”

I also cannot see the ticket in the Support Requests panel. What’s strange is that the ticket does get created, and when I receive the email notification saying that a response has been posted, I still cannot access the request.

Has anyone else experienced this? Do you have any idea how this could be resolved?

Thank you in advance.

[Philipp Sendek _catworkx_]

Hi @Joel Cribelli and welcome to the community!

I see that your question here is already open since October, so hopefull it has resolved itself.

To make sure it does, I have flagged this question for an Atlassian Support Engineer to look at. They will get back to you here soon.

Greetings
Philipp