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Support Portal Issue: “Unable to Display Request” Error When Opening Tickets

Joel Cribelli
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October 24, 2025

Hello,

I’m experiencing issues when trying to create a request on the Atlassian Support page. After completing the form, the ticket is created, but when I try to open it, I receive the message “unable to display request.”

I also cannot see the ticket in the Support Requests panel. What’s strange is that the ticket does get created, and when I receive the email notification saying that a response has been posted, I still cannot access the request.

Has anyone else experienced this? Do you have any idea how this could be resolved?

Thank you in advance.

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