Stuck in loop: Cannot delete account due to platform apps and Rovo, but restricted from opening a su

[Nicole]

I  want to permanently delete my Atlassian account. I cannot manually delete my organization because it says 'Remove platform apps and Rovo - Contact Support'. Please force-delete my entire account and organization."

[Tomislav Tobijas]

Hi @Nicole ,

Yeah... this can get messy and confusing. 😕

What you can do here is reach out to the Pricing, Billing & Licensing support team.

Select Your Account → Cancel cloud subscription, then click Need more help? in the bottom-right corner. An AI chatbot will open, but you should see a Submit a support request button below the chat. This will allow you to submit a ticket directly to the billing and licensing team.

In the request, explain that the remaining platform app entitlements and billing profile are preventing you from deleting your account. Their team should be able to remove them or otherwise unblock the deletion.

Cheers,
Tobi

[Nicole]

Can I just talk to someone? Its like I get stuck on this loops to multiple chats or whatever and its impossible o speak to a human these days on accounts like this. 

[Tomislav Tobijas]

Unfortunately, Atlassian does not have a phone number you can call.

But once you submit the ticket as explained in the steps above, that will get you a real person/human who will work with you on the created ticket.

These days, everyone is just pushing AI before human assistance. 😕