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People list empty

Freyr Gudmundson
Contributor
July 29, 2025

When in Atlassian Home, the list of People is empty.

This is the link (sanitized)
https://home.atlassian.com/o/<uid>/people/?screen=SEARCH_PEOPLE&cloudId=<ID>

The area looks like this

 

Screenshot 2025-07-29 111537.png

The Teams and Goals work as normal. And each person's page works just fine. It's just the directory here taht is empty, and seems to be for all users. Any ideas?

2 answers

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2 votes
Amanda Barber
Community Champion
July 29, 2025

When I navigate to that page, I have a URL: https://home.atlassian.com/o/<UID>/people/?screen=SEARCH_PEOPLE&cloudId=<ID>

I'm not sure if that's relevant, but it seems a bit might be missing? What plan are you on? It might be useful to reach out to Atlassian support if you have a paid plan.

Freyr Gudmundson
Contributor
July 29, 2025

Yes, sorry forgot the end of the url, thanks! It is the same. So this works for you in your org? I will definitely reach out to support, just wanted to check here in case this was a known issue, outage, etc.

Like Amanda Barber likes this
Amanda Barber
Community Champion
July 29, 2025

No worries - just wanted to make sure it wasn't something simple! Yes, it populates with a list of people for me!

0 votes
Antti Salo _Communardo_
Rising Star
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
July 30, 2025

Hi Freyr,

does the same happen on other web browsers or in incognito/private mode? Do you have any browser addons which might block traffic, for example adblockers?

BR,

Antti

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