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My Atlassian account has been deactivated during Trello's premium trial period

Yhya Shehab EL-Den
January 18, 2026

My account has been deactivated after 2 days of Trello free premium trial, and don't know why.
I'm getting promotion mails and welcome mail, but can't access my account, support or any product of Atlassian.
Please, help me identify why the account was deactivated and how to reactivate itaccount has been deactivated.png

2 answers

1 accepted

0 votes
Answer accepted
Yhya Shehab EL-Den
January 25, 2026

The issue was solved by Atlassian Support after submitting a ticket after clearing the cookies.

I've used General Inquiry ticket https://www.atlassian.com/company/contact/general-inquiries#/ 
but billing and licensing tickets https://www.atlassian.com/company/contact/purchasing-licensing#/
can work too, as the issue was solved by the Billing and Licensing Team.

0 votes
Yhya Shehab EL-Den
January 18, 2026

Now I have access to the Forums only.

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