Help Needed — Lost Access to Authenticator and Recovery Keys (Cannot Log In to Main Account)
Hi Atlassian Support Team,
Could you help me reset access to my main Atlassian account? Recently, I had to reset both my phone and laptop, which resulted in me losing access to my authentication app and recovery keys.
Now, when I try to log in, I’m asked to verify using either my authenticator or recovery keys, but unfortunately, I no longer have access to either. As a result, I’m completely locked out of my account and unable to open a support ticket from within the portal since I can’t sign in.
Could you please advise on the next steps to regain access or reset my account?
I can provide any necessary verification or account details to confirm my identity.
Thank you very much for your help!
