Disable user

[Stuart Smith]

we are trying to disable a user and keep getting the following message:  

can't deactivate this account.

The account for __________ can't be deactivated becuase: User is last billing contact of a transaction account that has one or more active entitlements.

What are the specific steps to resolve this??

[Brant Schroeder]

@Stuart Smith you will need to add an additional billing contact.  I would suggest adding two.  You can follow the KB here https://support.atlassian.com/jira/kb/how-do-i-add-a-technical-or-billing-contact-to-my-account/ 

If you do not know of anyone on your team who can add billing admins you will need to contact Atlassian support https://support.atlassian.com/contact/ 

[Stuart Smith]

The problem is we cannot figure out what this particular user is a billing contact for.   How do I figure that out?  We already have multiple billing contacts that show up in the Billing Contact list so we are totally confused..

[Brant Schroeder]

@Stuart Smith It could be for an account that you do not have access to.  I would suggest contacting support as they will be able to see and help you out.

[Stuart Smith]

Thanks Brant.  I just opened a ticket.