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Cannot delete account

Deborah O
September 3, 2026

Hello, I signed up to this tool a few minutes before a meeting that was going to be on Microsoft Teams as Teams had been having issues with screen recording. I managed to get Teams working at the last minute so did not end up using Atlassian/Loom. I was not aware there was a charge as this was not explicitly stated and retrieving support via any other channels seems almost impossible. I would like to delete my account and all associations of my data according to UK GDPR regulations. I will look into legal support if this cannot be fulfilled as I cannot see any other means of contacting Atlassian support. Many thanks and I look forward to your response.

Best wishes,

Deborah

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Nikola Perisic
Community Champion
September 3, 2026

Hi @Deborah O 

If you were on the Free plan, it is impossible. I will make a request from this thread. Atlassian should reach in 2-3 business days.

Deborah O
September 3, 2026

Hi Nikola, thank you very much. I look forward to getting a response.

Best wishes,

Deborah

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