Associating Jira work item to Atlassian Goals Success Metric

[Evan Reeves]

Can I get some clarification on what I should expect to see in the Atlassian Goals success metric when I have associated a Jira work item to that metric?

My steps to recreate:

1. Open the Jira work item
2. Edit the "Goals" attribute on the work item and associate this to a success metric (save the issue)
3. Navigate to the Success Metric in the Goal in Atlassian Goals
4. See that the "Jira" tab for the Success Metric says "Contributing Work Items (3)" but nothing else
5. Expected: The "Jira" tab above should display the Jira work items associated to that goal

It seems that the screenshot in this thread (https://community.atlassian.com/forums/Jira-questions/Retrieving-Work-Items-associated-to-a-named-Goals/qaq-p/3128142) is different than what I am experiencing. Is there a difference in behavior between Success Metrics and Goals/Subgoals in this product?

[Prasanna Ravichandran]

Hi Evan,

You can associate Jira work items with Atlassian Goals by linking the related issues/projects to the goal from the Atlas or Goals section.
Success metrics are usually tracked using linked Jira issue progress, status, story points, or custom KPI dashboards.
Many teams use automation and dashboards together to measure how Jira delivery progress contributes toward the defined goal outcomes.

[Evan Reeves]

Thanks for the explanation Prasanna but I don't think that answers my question. I am aware of how to link (a) Jira to Goals and (b) Goals to Jira. My concern is that within the Goals product I cannot see the linked Jira work items (per my screenshot). I only see a count (in my screenshot there are 3) but the actual work items do not show on the screen.

I'm trying to understand if that is how the Goals product is expected to show that relationship.

Perhaps you are able to share a similar screenshot from your instance of Goals that shows the link between the Goal and Jira work items?

[Wouter Hoek]

Looking into this for Evan on our environment and I am wondering if this could be related to work item security levels being set for the linked items, where not everybody is allowed to view / browse them.
Awaiting confirmation on which items are involved to be able to doublecheck this.

Checking a few other Goals with both end users and fellow organizational and Jira admins, it does seem to work as intended for those.

[Wouter Hoek]

To answer my own question after a test on staging, it does not appear to be that, at least not entirely.
Yes, security levels will hide tickets you are not allowed to see, but they will then not add to the number of items as well, or not show a counter at all if all are hidden.