ADMINISTRATION

[Damasio Eli Gerena IV]

This is not intended for community discussion nor for public viewing. Atlassian system has not allowed me to target or select the issue I need to discuss, in either support ticket system nor here in questions, as the form at the time of this writing, does not allow for a system that exists in actuality(login and admin for it exists) but has no URL nor product url that its system recognizes.

Atlassian Home - is closest I can find as, the "Topic finder" does not let you select Atlassian Administration - Excuse my wording as frustration has led to this creation. That your question system and support ticket system does not just use simple terms or relations to org or global administration is very unpleasant. 

TLDR: Delete Org not allowing. App disconnection needed, yet no apps exist under org. Support ticket system does not have a category or I failed to find the category due to lacking simple recognition of "delete organization" that I tried in that and other variations to find it. No site exists in org so selecting a product fails to find or has no url to find it.

Long Version:
I have an Org, that I am attempting to delete, it has no app subscriptions save one I cannot delete/deactivate - a default. I need some technical level support or admins to assist, as I am the admin and org owner (so far as attlassian suite of apps) for my company. Yes we are learning, yes 2 orgs were created. To be exact here is a following set of facts.

No site - we do not have any setup site as we do not need to our knowledge a site connection nor dkim to add it to for responses associated with such a setup at this time.

We have a licensed subscription under our correct org, standard version of suite.
- Jira
- confluence 
- default others of standard we did not want but are forced upon us.

bitbucket - a free version bitbucket account that houses historical application repos from our corporate past - that I have been informed to maintain and keep. Yet has not been associated to either org, to my investigation and knowledge, at this time.

I have renamed the org to be removed and stop confusion/attempts to join, its name was changed to DELETE ME (or a version thereof) - to deal with confusion, All user groups and applications under this have been deactivated or deleted if able. As they are all empty or contained shells of no contents.

Requesting support time, with a support or IT admin, to carefully make sure the org we intend to delete is removed. and historical bitbucket is maintained.

Some frustration in most likely my lack of knowledge, so I apologize if I have typed in a poor manner. As a engineer/developer I understand the feature creation process and many choices were out of any IT admin choice or deemed necessary and not your responsibility.

Help me oh Atlassian support!

So this may be archived and we all get on to creating better things.

[Kris Klima _K15t_ · Accepted solution]

Hi @Damasio Eli Gerena IV 

I requested Altassian Support to look into the matter. Atlassian Champions (volunteer helpers on this Community) can do that.

Having said that, there is a no-login option to contact Atlassian

Login troubles? (No‑login path)

If you can’t access your account to open a ticket, use this no‑login path:

1. Visit our support page: https://www.atlassian.com/company/contact

2. Select “Pricing, billing and licensing.”

3. Continue without logging in.

4. Enter your email.

5. In “How can we help you,” select “Other.”

6. Skip the URL fields if they don’t apply.

7. Describe your issue in “Your Question.” This will open a ticket with Atlassian Support.

(BTW, this is a public forum open to anyone on the internet)

[Damasio Eli Gerena IV]

@Kris Klima _K15t_  Thank you for the alternate route to get to support, I couldnt believe they would not have the same ability to use a simplified support for "other" for logged in users. This satisfied the issue completely. Accepting your answer and moving on.

(BTW, I stated my intent, not the state of the forums visibility. Purposefully for public assistance to correct my ignorance, or visibility to get back to Atlassian. Which you vindicated by your very reply and answer. ^_^b  thanks.)

[Jessica]

Hi @Damasio Eli Gerena IV 

Thank you for the really detailed current situation of your Organization and products, with all steps you did and additional information information on your concerns and feedback.

With the really helpful detailed steps from Kris, we can see that you were able to submit a ticket with us, and was routed already to our billing and licensing team, who is able to handle the site deletion to unblock you from deleting the Organization, if you would like to proceed with it.

I can see they already got in touch with you!
They seem to have also shared more context why you are currently blocked and other options to help you with the next steps, so the Organization can be finally deleted.

If you are not seeing their replies or access the ticket through https://support.atlassian.com/requests, or having any other issues with the ticket, please let us know.

Cheers,
Jessica