Why Can't I delete my account

[Trudy Allen]

I only created an Atlassian account to send a video interview clip to a prospective Employer, via the Atlassian link THEY sent me, as part of their application process. 

Today I get an email telling me my "loom account has been moved to a Starter Plan".

I can't delete or deactivate the account (I've been trying for over an hour now) because it's been set up as an Organization Account - apparently I'm an organisation?!

And "User is last billing admin of a transaction account that has one or more active entitlements." - I have no clue what that means, I have not activated anything and I don't want or need this account.  

[Trudy Allen · Accepted solution]

Thanks I've already raised a ticket on this .. not feeling very hopeful having seen the recent reviews on TrustPilot.   This is not doing Atlassian any favours in terms of trust and reputation as a brand - it comes across as very, very shady!

I've also just flagged the issue with the business who asked me to use Loom to create and send a video as part of the job application process - to let them know I'm now trapped in an Atlassian Account, as an Organizational Account, and a bill from bloody Loom!

[Marc -Devoteam- · Accepted solution]

Hi @Trudy Allen 

Welcome to the community.

I have deflected this to Atlassian, it can take 2 working days for them to respond, via this community post.

Other option you have is to raise a support request via the billing and account option, see this link;

Billing and purchasing