Specify users that are allowed to signup for Atlassian product trials

[Carike Blignaut-Staden]

Good day, 

Could you please advise how we disallow any user to signup for Atlassian product trials within our tenants/subscriptions?

Currently we have users who are curious about new features and click on options that state "Try", not knowing that this triggers the activation of a trial. If the trial is not cancelled this then automatically convert to a "purchased" product on our bill. Due to the exchange rate (South African Rand vs Euro/US Dollar) this has a large impact for us which we want to avoid.

At no point is the user notified that there could possibly be a cost and what happens administrators pick it up when they receive a higher than expected bill at the end of the month.

We have experiences this with:

• Product Discover
• Service Collection

Is there a way we can only allow certain users the option to start product trials?

Thank you in advance

[Carike Blignaut-Staden · Accepted solution]

Our Atlassisan account manager gave me an excellent reply, including some practical steps to manage it:

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At the moment, Atlassian Cloud unfortunately doesn’t offer a dedicated control to restrict who can initiate product trials (for example, a specific “trial permission” that you can toggle on/off per user). The “Try” options are generally available to users with higher‑level admin permissions, and when those trials aren’t cancelled before the end date, they do indeed convert to paid subscriptions and show up on the bill.

That said, there are a few practical steps you can take right now:

1. Review who has admin access
   • In your admin panel at https://admin.atlassian.com, please review who is set as Organization Admin and Site Admin.
   • Wherever possible, restrict these roles only to people who truly need them. This reduces the number of users who can unintentionally start trials.
2. Check the audit log for trial activations
   • In the same admin area, go to Organization → Audit log.
   • You can see who started the trials for products like Jira Product Discovery and Service Collection, and what permissions they had at the time.
3. Cancel any unwanted trials quickly
   • From admin.atlassian.com → Products, you can review all active trials and cancel any that aren’t needed before they roll into paid subscriptions.

[Marc -Devoteam-]

Hi @Carike Blignaut-Staden 

What are you users permissions, as normal non-admin can't start trails, only an admin can.

[Carike Blignaut-Staden]

Hi @Marc -Devoteam- 

I'm not an admin but in January I "iniciated" a trial of Service Collection and we recently now had another one.

Is there perhaps a audit trail that we can check who initiated it? I believe it would make sense that this is an admin-only privilege.

[Marc -Devoteam-]

Hi @Carike Blignaut-Staden 

I think you should reach out to the admin(s) of your instance and sit with them and see how the administrative settings are implemented.

What are permissions some users might have.

As normally an admin needs to approve such a trail, why are these requests are just honoured.

In my opinion there should be governance on this.