Migrating learning history to a personal account + missing accreditations in profile

[Pablo Gómez Justicia]

Hello,

I have two Atlassian accounts: one associated with a corporate email address (which will be deactivated soon) and another associated with my personal Gmail address.

Both accounts are already linked. After linking them, they show the same public profile information (certifications, badges, kudos, etc.). However, when I log in with the corporate account, “My Learning” shows all completed courses, but when I log in with the personal account, “My Learning” is empty.

My corporate account will be closed soon, so I need to ensure I do not lose my completed learning content. Is there a supported way to migrate or transfer completed courses and learning history from a corporate account to a personal account? If not, what is the recommended way to preserve this information once the corporate account is deactivated?

Additionally, while my certifications are visible in my profile, I cannot find the Atlassian accreditations I completed using my corporate account. They do not appear either in my profile or in “My Learning”.

Where can Atlassian accreditations be consulted today? Are they managed separately from certifications and learning history?

I provide screenshots

Thanks in advance.

[Shalini Pradhan · Accepted solution]

Hello @Pablo Gómez Justicia ,

Good day! Can you please raise a support request here: https://support.atlassian.com/contact/#/ ? You would need to select "Training and Certification" from What can we help you with? while raising the ticket. 

Thank you

[Pablo Gómez Justicia]

Thank you very much. I have done it.

[Aaron Pavez _ServiceRocket_]

Hi @Pablo Gómez Justicia 

Based on this:

https://community.atlassian.com/forums/Community-Announcements-articles/Manage-your-Atlassian-Community-profile/ba-p/2958563

What happens to your data when you link accounts

Once your accounts are linked:

• Your data (activity stats, certifications, designations, badges, Kudos) will be aggregated on your profile. 

• Your forums activity will be displayed in one feed. You can see which account it was from based on the forums username.

• The name and photo on your profile will come from your primary account.

• Your profile will use content (such as your bio) and settings (including privacy settings) from your your chosen primary account.

• Your role label will be the highest ranked role of your linked accounts.

See the FAQ section for more info on aggregation.

----

I didn't have my accounts linked; I did it just now.

I have everything except the Learning tab with the right data. 

I see the badges and credentials listed under my profile. But not the Learning.

Since I just did it, I'll check in a day or two if the data is there.

If not, then it's worth opening a support ticket and asking them to sync.

Regards

[Pablo Gómez Justicia]

Thanks for sharing that, it does seem like we are experiencing the same behavior.

In my case, the accounts have already been linked for some time, and I see the same result: profile data (badges, certifications, credentials, etc.) is aggregated correctly, but the Learning section does not reflect the same data across both accounts.

This makes me think this might be the expected behavior, at least for now.

I was considering opening a support ticket, but I am not sure which support category this would fall under (account, learning, certifications, partner accreditations, etc.), which is why I was hoping to get some clarification here in the Community first.

If after some time the Learning data is supposed to sync automatically and it does not, then opening a support ticket to request a manual sync may be the next step.

Thanks again for the insight.

[Trudy Claspill]

Hello @Pablo Gómez Justicia 

Welcome to the Atlassian community.

When you say "Accreditations" to what are you referring?

As an employee of an Atlassian Solution Partner company I have access to a Partner Portal where I can attain "accreditations". Those are not visible in my Community Profile.

Are those the accreditations to which you refer?

If you are unsure, can you tell us the name of one of the accreditations you have? Then perhaps we can better assess where it would be visible.

[Pablo Gómez Justicia]

Thank you for the clarification question.

Yes, I am referring to partner accreditations, such as Software Development Technical Delivery Accreditation, which are accessible through the Atlassian Partner ecosystem.

I have been able to locate these accreditations under the following URL:
https://university.atlassian.com/student/my_learning/credentials

However, they are only visible when I log in with my corporate account. When I log in with my personal account, this section is empty.

It seems that the content under the university.atlassian.com domain is not unified across both linked accounts, and I do not see any option to link or merge accounts at the University / credentials level, even though the Community profile appears unified.

This is why I am unsure how partner accreditations are expected to behave when a corporate account is deactivated, and whether there is a supported way to retain access to them from a personal account.

If this distinction is expected behavior, I would appreciate any guidance on the recommended approach in this situation.

[Trudy Claspill]

I don't have any reference material on this. My opinion as an individual who personally and professionally champions the Atlassian ecosystem is that the Partner Accreditations are available only because I work for an Atlassian Partner. They affect the standing of the Atlassian Partner. As such they belong to the Partner more so than to me.

Having said that I have linked those credentials to my personal Linked In profile, which is linked to my partner identity also, and downloaded copies of the accreditation certificates so that I have evidence of the accomplishments if my employment with the Partner ends. I'm actually not sure would happen to the display of those accreditations in my personal Linked In profile if I no longer worked with for the Partner.

Since I have never seen Partner Accreditations displayed in my own corporate/partner identity Community profile I believe that is expected bahaviour at this time.

To get an authoritative answer you may need to ask your employer or open a support case through the Partner Portal to ask Atlassian.

I will also post the question to the Atlassian Learning channel to which Community Champions have access. An Atlassian team member may respond to us there.

[Pablo Gómez Justicia]

Thanks, Trudy. My view is that the effort to obtain the accreditation was mine, even though the company provided access to it. If I am no longer part of the company, it makes sense that the accreditation would no longer be counted under that partner.

Following Shalini Pradhan’s suggestion, I will open a support ticket. Once I have a resolution, I will update this thread.

[Trudy Claspill]

I documented my accreditation separately to have a record that I earned it. 

I wonder if one had such an accreditation and changed employers from one partner to another, would the accreditation be retained and show for the new employer/partner or would it have to be re-obtained?