Lost email access, couldn't able to login to Atlassian account

[Shahidulla Khan Lavani]

Hello Team,

I am the only Admin for our company, and I lost my email access during the migration from Zoho to Microsoft email. Now, when I try to log in to Atlassian, it sends the code to the old email, which I no longer have access to. Please help me if there is a way to bypass MFA so that I can log in and change my email to the new email that was assigned. 

Thank you.


Regards,
Shahid@emphorasoft.com

[Ajay _view26_]

Hi @Shahidulla Khan Lavani 

When you've lost access to the email tied to the account and that email is also your MFA recovery channel, there's no self-service bypass — that's by design.

You'll need Atlassian's account recovery process, which verifies you out-of-band.

Raise a recovery case at support.atlassian.com (choose Account access / can't log in).

Since you're the sole admin and the lockout came from a domain migration (Zoho → Microsoft), have proof of domain ownership ready — DNS/MX records or registrar access for the domain — because that's typically what lets them re-point the account to your new address.

[Shahidulla Khan Lavani]

Hi Ajay,

Thanks for the reply.

The issue is that my email domain has changed. My original account was under sha***@accnu.com, but it has since been updated to sha***@emphorasoft.com.

While my team can add my new email (sha***@emphorasoft.com) as a user to grant me repository access, all of our billing information and historical subscription details remain tied to my old Atlassian ID (sha***@accnu.com). Because of this, I am currently stuck in a loop and cannot properly manage the workspace.

Could you please help me merge these accounts or transfer the billing ownership to my new email?

 
Regards,
Shahid Khan