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It Is Not Letting Me Login To Loom?

bnnh5fj85z November 22, 2025

Every time I try to log in to Loom, I get this message (attached below), and this has started happening when Atlassian took over the company. It is really annoying as I am a paying customer and can't even access my account. 

Additionally, I am unable to create a ticket/ report the issue, as the message does not send when I try to send it. The ticket states that we are having a problem creating this ticket. 

 

Screenshot 2025-11-23 at 07.26.10.png

1 answer

0 votes
Alex Koxaras -Relational-
Community Champion
November 23, 2025

Hi @bnnh5fj85z and welcome to the community,

It is unfortunate that this happens to you. Since you are a paying customer you should direct this question directly to Atlassian's support at https://support.atlassian.com/contact/

Alex

bnnh5fj85z November 24, 2025

Everything On their does not work 

bnnh5fj85z November 24, 2025

Screenshot 2025-11-24 at 16.18.09.png

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