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How do I reset the MFA for my login?

Vik Solem
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June 3, 2025

The objective was to add a user to a group for administering Confluence, but when I tried to authenticate Atlassin refused to let me do so.  It failed on the 6 digit code from my google authenticator.  I have one and only one entry in google authenticator for Atlassian.  I have tried entering the code at the start of the timer and at the end of the timer.  It doesn't work.

We pay for Atlassian every month.  So, I figured I would open a support ticket.  It appears that you cannot contact support or the community unless you login to your account.  Does anyone see a problem with that?  Say, for instance, you can't login to your account , then how do to log a problem with logging in to your account?

So, now that I have creaed a new account with atlassian, with the email atlassianisbroken@meisecurity.com, how can I fix the problem with my own account?

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