Cannot login to Atlassian via Entra SSO

[Alin]

I don't usually deal with this Application too often, however today I wanted to update and expired MS Entra Certificate for Atlassian Cloud.

All went well until I wanted to login to Atlassian, where I am prompted with the following error message:

"Hmm... We're having trouble logging you in. We're having trouble logging you in. There seems to be an issue with your identity provider. Wait a few moments, then try again. Try logging in again f5bc8b69-d360-4604-94b7-15676db95dca"

on the address bar I can see:

"?error=access_denied&error_description=Invalid thumbprin"

This recurs on 2-3 browsers with cleared cache and site data.

Due to this fact I cannot open a case......

LE: Other team members can access the site, however I did not check with the other Site Administrators.

[andreacaselli]

Hi,

We are having the exact same issue. I have created a support ticket but it would be nice to provide a solution here so that everybody knows how this has been solved.

[Slawomir Smolen]

Same exact error here. Can't login with my company SSO, which is working fine for everything else. Other team members can get in. What was the resolution?

[Alin]

This is am ORG widespread issue.

Entire organization is down and production is affected but I cannot open a freaking case.

Can some from Atlassian get in touch?

[Shannon S]

Hi Alin,

Good afternoon, and thank you for escalating this to us. I'm going to create a ticket for you now and someone from the Guard Support team will get in touch with you shortly.

Take care, and speak to you soon!

Shannon S

Atlassian Community Support

[Alin]

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