Cannot create a free setup

[Stephane Rosa]

Hi everyone,

I just created a free account, with the intention of setting up a Jira and a Confluence for my personal use (home/family).

I was expecting to get asked for a namespace from which I could manage everything. Instead, I have ended up linked into another existing space, from ixsystems (the guys behind TrueNAS/FreeNAS if you know).

Probably I was migrated because I had access to their old bug system, but now how do I get out of that ? Am I prevented from creating my own space just because I already have some rights in an Enterprise space ? Any hints appreciated.

[Lucas Modzelewski _Lumo_]

Hi @Stephane Rosa , welcome to the Atlassian Community!

Did you use your personal email? (It's best to avoid using a company email for personal accounts - losing access to it could mean losing access to other resources!)

You can check if you're an administrator for any Atlassian products here: https://admin.atlassian.com/ 

If you're not an administrator, you'll need to request a new Jira/Confluence instance.

Important: Make sure to create your own instance (<yournewjiraname>.atlassian.net) and not connect to an existing one, unless that's your intention.

For more details on adding other products to your organization, check this guide: https://support.atlassian.com/organization-administration/docs/add-a-new-product-to-your-organization/

Hope this helps!

[Stephane Rosa]

Hi @Lucas Modzelewski _Lumo_ ,

Thanks for your answer ! For some reasons as soon as I created my account (private email) I was redirected to my home page as a user, in which I already had access to IXSystems.

Probably because of that, I wasn't presented at all with the possibility of creating my own organization. Going to https://admin.atlassian.com/ immediately presented me with the Create Organization dialog, and from there I was able to start. Very helpful.

[Lucas Modzelewski _Lumo_]

Great to hear that you’ve solved this!