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Can't remove an email address from our Atlassian account emails

Rob Greatrex
Rob Greatrex
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May 8, 2025

We have been receiving monthly payment notifications from Atlassian but it includes an email address that is now defunct and no longer required. Can't find out how to remove it as the Atlassian admin section is a rabbit warren. Any specific tips? 

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Valerie Knapp
Valerie Knapp
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May 8, 2025

Hi @Rob Greatrex , welcome to the Atlassian Community and thanks for your post.

I would open a ticket to Atlassian for this. They are the only ones who can access your instance / admin.atlassian.com site directly to see what is going on - https://support.atlassian.com/contact/ 

Best wishes

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