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Can't add user due to earlier deactivation

Martin Giebat
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June 23, 2025

Hi!

We have 2 employees that have had their accounts first deactivated and then deleted since we don't use Atlassian anymore. However another organization wants to add them using their corporate emails but they can't since they are deactivated in our account. I can't add them back to deactivate them either.

Any ideas on how to solve this? Looks like Atlassian need to remove them in the backend.

The invite user form just give a red warning telling me to remove deactivated users.

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