Atlassian has trapped my free account in an undeletable state. NO SUPPORT AVAILABLE

[A.C. Ivory]

I am posting this because Atlassian has put my account into a completely unacceptable dead end.

I am trying to permanently delete my Atlassian account and the organization tied to it. I have spent hours following Atlassian’s instructions, clicking through every admin and billing page, and doing exactly what the documentation says to do. 

Here is the problem:

• Atlassian blocks my account deletion because it says I am the billing admin on an account with active entitlements.

• The organization cannot be deleted because Atlassian says apps still need to be removed first.

• The apps still attached are Goals and Projects on a free plan.

• When I open the subscription details, they say “Managed for you by Atlassian.”

• There is no Cancel Subscription button

• There is no Delete option

• There is no self-service way to remove them

• And because this is a free account, Atlassian does not give me access to support

So to be clear: Atlassian created or attached these products to my account, marked them as managed by Atlassian, blocked me from removing them myself, then blocked me from deleting my organization and account because those products still exist, while also blocking access to support because I am on a free plan.

That is not a user mistake. That is a broken account-deletion flow.

I need an Atlassian employee to do one of the following:

1. Remove the Atlassian-managed Goals and Projects subscriptions from this organization

2. Delete the organization/site on Atlassian’s side

3. Fully release my account so I can permanently delete it

I do not want workarounds, links back to the same broken documentation, or instructions to click buttons that do not exist in my UI. I have already done that.

I want this escalated to someone at Atlassian who can actually remove the blockers that Atlassian itself created.

If Atlassian is going to require users to be able to delete their accounts, then Atlassian needs to provide a real deletion path for free accounts instead of trapping them in an undeletable state.

[Marc -Devoteam-]

Hi @A_C_ Ivory 

Welcome to the community.

I have deflected this to Atlassian, it can take 2 working days for them to respond, via this community post.

Other option you have is to raise a support request via the billing and account option, see this link;

Billing and purchasing 

[Trudy Allen]

Exact same thing going on with me.

I only created the account to send a job application video via the Atlassian link - sent by the recruiter.  

Now it appears that I'm on a Starter Plan with an organisation account (in my name?!) and I can't delete it because  "User is last billing admin of a transaction account that has one or more active entitlements."  entitlements which I can't get to, to deselect, so I can delete the organisation account.

[Jessica]

Hi @A_C_ Ivory 

Thank you for bringing awareness to the blockers to delete your account. We understand the frustration and we will do our best to unblock you with the next steps.

Since we from the technical support are also not able to perform the deletion of those products, and the deletion of those are necessary to delete the Organization, then you can proceed with your site/org/atlassian account deletion afterwards, we have raised a request with our billing and licensing team on your behalf to proceed with it, who are able to perform the deletion for you.

They will probably ask for your consent again and double check a few things, but you should be able to move forward with the next steps from there. :)

Please see your ticket at https://support.atlassian.com/requests and your email box with the notification for the ticket created for you. It should start with "CA" and a number generated.

Hope this helps!

Regards,
Jessica