Account deletion

[Anna Karina Gomes]

Hello,

I tried to delete my account and I got this message:

Your account can't be deleted because:

• User is last billing admin of a transaction account that has one or more active entitlements.
• User is last billing admin of a transaction account that has one or more non-cancelled subscriptions.

I checked both billing and subscriptions and there is nothing blocking the deletion.

Could someone help me with this? I was not able to contact the support.

Thanks!

[Nikola Perisic · Accepted solution]

Hello @Anna Karina Gomes 

You can refer to this page: https://community.atlassian.com/forums/Atlassian-Account-questions/Delete-account/qaq-p/3208790

I've made a request and Atlassian support will reach out in 2 business days.

[Anna Karina Gomes]

Thanks! I will check it out.

[Jessica]

Hello @Anna Karina Gomes 

I understand that you want to delete your Atlassian Account and is unable to, as it seems you are a billing contact for a product.

Checking your account, it seems that you have an active site with active products.

In order to delete them, in case you are unable to, or want to expedite the deletion, you can check with our billing and licensing team, the possibility of expedite/deleting the products for you.

For that, please open an incognito window and try the following steps, that should open a ticket directly with our billing team and mention that you want to delete the site and account:

1. Visit our support page: https://www.atlassian.com/company/contact
2. Select “Pricing, billing and licensing.”
3. Continue without logging in.
4. Enter your email.
5. In “How can we help you,” select “Other.”
6. Skip the URL fields if they don’t apply.
7. Describe your issue in “Your Question.”

If you are unable to open a request with them, please let us know.

Regards,
Jessica