Hi @Alex Jacques , welcome to the Atlassian Community and thanks for your question.
Please can you provide some more detail? I don't know what you mean by a stuck folder or file. Do you mean in Jira or Confluence? Are you referring to an attachment?
Thanks in advance for the clarification.
Cheers
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Hi @Alex Jacques , Atlassian products like Jira or Confluence don't have a shared drive. I think you may need to reach out to your workplace's IT team to ask for support with this, if you are using a Microsoft or Google platform.
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