Assist - duplicate "This request was closed."

[Oleksii Melnyk]

Hello everyone! Can anyone suggest any options to remove duplicate information about closing a request?

Context: There are two statuses in the Done category in the workflow. Each of the statuses apparently triggers a notification in Slack.

[Brita Moorus]

Hi, @Oleksii Melnyk! 👋

This is happening because both of your Done status transitions are triggering Slack events.

You can fix it by either:

1. Merging them into a single Done status so only one notification fires

2. Keeping one status and using the Resolution field to mark "Duplicate" vs "Done"

Hope this helps! ✨

[Kim Euker]

You could perhaps in your Automation that triggers the slack message determine which of the statuses is being transitioned from/to, and only trigger it on the appropriate one?