Chatbox app installed but receiving lavbel issue when creating ticket

Hi,

I've installed this app to connect with our AI bot to be able to answer clients questions before having a real human answer the questions. When responding back i get an error for labes, is there a real human i can talk to that can fix this issue? Screenshot 2025-04-14 at 10.16.05 AM.png

Screenshot 2025-04-14 at 10.07.06 AM.png

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Hi @Julie Santiago

So on creation using the 2rd party app this wants to set a label.

The labels field is not defined in the field configuration of the project.

Check the field configuration that is used on the project where the ticket should be created.

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ok, do you recommend any other chat box that we can integrated with out AI?

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Hi @Julie Santiago

Integrate with MS Teams or Slack.

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DEPLOYMENT TYPE

CLOUD

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STANDARD

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Product Admin

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