Always show error Hash MHHY91 Trace when access Zephyr (test case, test cycle)

[Phien Pham]

Always show error Hash MHHY91 Trace 7645cc2b9bdc4a6c9588ac207238e26e

[Mohanraj Thangamuthu]

Also you can capture the browser HAR logs when this error is noticed, this will help you to find the end point giving the error.

https://confluence.atlassian.com/kb/generate-har-files-and-analyze-web-requests-for-atlassian-support-720420612.html

[Mohanraj Thangamuthu]

Hello @Phien Pham please remove the HAR file from above post, I will review and update you shortly. Thanks!

[Mohanraj Thangamuthu]

I have removed the google drive link comment

[Mohanraj Thangamuthu]

I noticed 200 OK message for the following link, when trying to access the addon.

Please create a ticket with support team https://support.atlassian.com/contact/

[Phien Pham]

I see we have incident https://jira-software.status.atlassian.com/incidents/mbbvlczb95b8 with same my error, and all my colleagues >100 people having same issue. Please help to fix it soon

[Trudy Claspill]

Hello @Phien Pham 

Welcome to the Atlassian community.

As noted with the error message, you will need to contact Atlassian support.

https://support atlassian.cim/contact/#/

The codes are useful only to Atlassian support.

As a user community we don't have access to your instance, and the codes are not useful to us for diagnosing your problem.

[Phien Pham]

ok, thanks