We're excited to announce the launch of miniOrange 2FA/MFA for Jira Service Management Cloud, the first and only dedicated Two Factor Authentication (MFA) solution designed specifically for JSM Cloud customer portals.
Organizations have long been able to secure their internal users, but customer portal accounts have remained a critical security gap. Customers accessing support portals often rely solely on passwords, making them vulnerable to phishing attacks, credential theft, and unauthorized access.
🛠️ Why It Matters
Your Jira Service Management portal is often the gateway to customer support operations, allowing users to raise tickets, access requests, and communicate with support teams.
With miniOrange 2FA/MFA for JSM Cloud, every customer login can be protected with an additional layer of security, ensuring only authorized users gain access.
🔒Multiple Authentication Methods
Our solution supports a wide range of authentication methods, allowing organizations to choose the level of security that best fits their needs:
- Mobile Authenticator (TOTP)
- OTP over Email
- OTP over SMS
- WebAuthn (FIDO2)
- YubiKey & Hardware Tokens
- Security Questions (KBA)
- Backup Codes
💡Simple to Deploy, Easy to Use
Designed for quick adoption, the solution can be configured in minutes and allows customers to enroll in MFA during their first login. Administrators can easily enable MFA while providing users with backup authentication options to ensure uninterrupted access.
🚀Advanced Security Features:
We have some additional capabilities including:
- 📝Audit Logs - Track user authentication activities
- 🛑Brute Force Protection - Block repeated failed login attempts
- 🌐IP Restriction & Whitelisting - Allow logins only from trusted IPs
- 📌Remember My Device - Reduce friction for trusted devices
- 🕹️Granular Access Controls - Enforce different MFA policies for different users
- 🎨 Customizable User Experience - Match your org’s branding
Along with 2FA for external customers who log in using their username and password (native JSM login), we also provide 2FA for customers authenticated through multiple Identity Providers (IdPs).
And there's more to come.
📘 What's Next?
This is just the beginning.
Soon we will also be launching miniOrange 2FA/MFA for Jira and Confluence Cloud, bringing the same enterprise-grade security, flexibility, and authentication options to Atlassian Cloud internal users.
The security gap in Jira Service Management Cloud customer portals is now closed and we're glad to be the first to make it happen.
If you have any questions or want to see the plugin in action, reach out to us at atlassiansupport@xecurify.com
